Is Outsourcing IT Management Right for You?

Information Technology management can be overwhelming. With rapid changes and never-ending updates, systems can become out-of-date in the blink of an eye. It’s a lot to keep up with on top of running a business. If your business depends on technology, you can hire an in-house IT team or outsource the work. Increasingly, companies are choosing the latter.

What is it?

Outsourcing your IT needs can look different for different companies. Overall, outsourcing happens when a business decides to rely on an external information technology management service provider to deliver IT infrastructure solutions. It can include a company moving either all or part of the infrastructure and helpdesk management outside of the in-house structure to save costs. You basically hand over task implementation to the partner while you keep an eye on things – freeing you up to focus on more important tasks.

Why Outsource?

As with any decision to alter the structure of your business, outsourcing has many pros and cons. Choosing to outsource your IT essentially removes non-revenue earning activity from within your business. Delegating tech tasks to an outside vendor also gives you and your employees the flexibility to put your focus elsewhere. Rather than trying to figure out how to update your security features, you can focus on expanding your clientele. Entrusting the experts also saves you the headache of the constant changes that exist in the world of IT; and, if you’re not an expert, ultimately, it’s going to cost you money. Cost savings, quality of work, preventative maintenance, and access to advanced tech ultimately save you time and money, giving you a leg up on the competition.

Factors to Consider When Outsourcing IT Support Services


Don’t trust your IT needs to just anybody. Finding a reputable remote IT service provider is key to smooth sailing in the future.

Regulatory Compliance

Your service provider should have up-to-date certification for handling network security and information management systems.

Vetting and Alignment

The agency you select should match your company’s values and work ethic.


Speaking of work ethic, you want to be sure that your service provider is available when you need them to be. When your work hours match up, it saves you the anxiety of waiting for a response and prevents your day-to-day dealings from coming to a screeching halt.

Is IT Right for You?

That depends on your needs. If you find your employees bogged down in trying to figure out IT problems when they could be working on a revenue-generating project, outsourcing might be the better option for you. Choosing to let the experts handle your IT management needs also gives you access to better network security and the latest advancements in tech without having to figure everything out on your own. To really know, you have to take a step back and weigh your options. Be honest with yourself about your needs, goals, and capacity to DIY, hire in-house, or outsource the work. When you’re ready to research the right managed IT service provider for you, give Neptune9 a call or a click. We’re here to answer any questions you might have and service all of your IT management needs.