Your Trusted Technology Partner
At Neptune9, we’re your comprehensive IT partner, offering a full range of tech solutions to ensure your business thrives in your industry. We pride ourselves on a proactive approach that safeguards your operations from unnecessary downtime. Our team remotely monitors your network, providing continuous management and maintenance to keep your team consistently productive. With our 24/7 availability, you can have complete peace of mind, knowing that we are here to diagnose and resolve issues before they affect your bottom line.
N9 Managed Support Tiers
We offer a range of managed support tiers to match your specific needs and budget:
1. Platinum N9 Managed Support
Remote Monitoring & Alerts: Constant vigilance to keep your systems running smoothly.
Backup Services: Comprehensive backup solutions, including offsite backup up to 1 TB.
Virus Protection Services: Robust virus protection to safeguard your data.
Online Custom Client Portal: Easy access to documentation and resources.
Online Access to Client Tickets: Track and manage your support tickets effortlessly.
License Updates & Warranty Parts: Convenient management for items purchased from Neptune9.
Detailed Account Briefings: Quarterly updates to keep you informed.
Basic Technology Consultations: Expert advice on hardware, software, and service recommendations.
2. Gold N9 Managed Support
All the features of Platinum Support: Include remote monitoring, backup, virus protection, and more.
Dedicated Technical Account Manager: Personalized support from a dedicated technical account manager.
3. Silver N9 Managed Support
All the features of Gold Support: Including a dedicated technical account manager.
Help Desk Support: Reliable assistance for your team when they need it.
Outsourced CIO Services: Contracted Chief Information Officer services for strategic guidance.
Hardware/Software Life Cycle Management: Ensuring your technology assets are optimized.
Proactive IT/Technology Planning and Budgeting Assistance: Expert guidance to plan for the future.
Neptune9’s Managed IT Services are designed to provide your business with the technological edge it needs to excel. Whether you’re looking for robust protection, comprehensive support, or strategic planning, we have a solution tailored to your unique requirements. With Neptune9, your technology is in capable hands, and your business can operate at its best. Contact us today to discuss how we can customize a managed IT support plan that fits your business perfectly.
Service Level Comparison Chart
| Service |
N9 Managed Support: Platinum |
N9 Managed Support : Gold |
N9 Managed Support : Silver |
|---|---|---|---|
| Remote monitoring & Alerts | . | . | . |
| Backup services (Offsite Back Up Included up to 1 TB) | . | Per machine, Per GB | Per machine, Per GB |
| Virus protection services | . | . | . |
| Online custom client protal for Documentation | . | . | . |
| Online access to all client tickets | . | . | . |
| Manage and order license updates & warranty parts | . | For items purchased from Neptune 9 | For items purchased from Neptune 9 |
| Detailed Account Briefings | Quarterly | Quarterly | Quarterly |
| Basic Technology Consultations (Hardware/Software/Services recommendations) | . | . | . |
| Dedicated technical account manager | . | N9 Support Team | N9 Support Team |
| Help desk support | . | . | . |
| Outsourced CIO Services | . | Contracted | Contracted |
| Hardware/Software Life Cycle Managemen | . | Contracted | Contracted |
| Proactive IT/Technology Planning and Budgeting Assistance | . | Contracted | Contracted |
Case Study
The City of Burnet, Stretching Expectations
Learn how Neptune9 created employee efficiencies to better serve the Public.
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